Care Inspectorate
Information on the Care Inspectorate report for 2024 can be found at
Complaints can also be made directly to the Care Inspectorate
Care Inspectorate
Compass House
11 Riverside Drive
Dundee
DD1 4NY
Telephone – 0345 600 9527
E-mail – enquiries@careinspectorate.gov.scot
At all points throughout these processes, the parent/carer/member of staff raising the issue will be kept informed of progress. All complaints will be dealt with within two weeks and resolved as soon after this time as practicable. A written record will be kept of the complaint and the process involved and will remain in a complaints register for up to three years after the child has left the nursery.
We strongly encourage people to follow the complaints procedure correctly in order for complaints to be dealt with swiftly and appropriately.
Parents Club
Tips and advice you can trust to help with the highs and lows of parenting.
We’re here for you | Parent Club
Education Scotland
Health and Social Care Standards
Realising the ambition
What is this?
This resource explores the range of interactions, experiences and spaces we need to provide for babies and young children to help them to learn and grow.
Who is this for?
This guidance is for use by anyone who works with and for babies and young children across both early learning and childcare settings and early primary school.
How do we use this guidance?
Within RHNS, we use this guidance to support our practice with children and their families. Should you have any queries on this, please contact the nursery manager.
Information taken from Education Scotland (2025) Realising the Ambition | Resources | Education Scotland
Wellbeing Indicators
The Scottish Government introduced eight indicators which can be used to support children’s health and wellbeing within the nursery and home.
Wellbeing (SHANARRI) – Getting it right for every child (GIRFEC) – gov.scot